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FAQs

Design & Strength FAQs
Lifestyle FAQs
Onlinesecurityscreens.com.au FAQs

DESIGN & STRENGTH QUESTIONS

Q: What gives SecureView its steadfast strength?

A: SecureView works smarter to achieve effortless strength and durability. There are two key differentiating elements that give superior strength to SecureView security screens. Firstly, SecureView’s high grade black stainless steel mesh (T316) is expertly woven to create a robust, yet understated, secure screen. Second is the unity of 3M™’s high performance VHB™ adhesive and extreme pressure. This unique method delivers an enviable balance of strength and aesthetics that will add value to your home now and into the future.

Q: What is 316 Marine Grade Stainless Steel and how is it superior to 304?

A: The SecureView patent pending design employs the finest T316 marine grade stainless steel mesh. This is the same metal composition specified by performance yacht manufacturers on crucial fittings and cables. 316 marine grade stainless steel has a higher tensile than 304 commercial grade, and it also yields a significantly greater resistance to corrosion than 304. This makes SecureView perfect for the Australian environment, including coastal regions.

Q: What is 3M™’s high performance VHB™ adhesive and how does it work?

A: 3M is a well known innovator across many fields, so it’s no surprise that their clever scientists developed the VHB technology. While it’s not a new invention, the 3M™ VHB™ is enjoying wider use across a range of industries, particularly construction. 3M VHB Acrylic Adhesives have been used by engineers throughout the world in bold commercial applications including the construction of the Airbus A380 and buildings including the Sydney Entertainment Centre, Adelaide Convention Centre, Burj Al Arab Hotel in Dubai and the Walt Disney Concert Hall in Los Angeles.

The acrylic chemistry of the 3M VHB adhesive delivers exceptional durability while its viscoelasticity provides superior energy absorbing properties that help to eliminate stress points. This gives it a huge advantage over using traditional, old fashioned fixings such as screws and rivets. The technology is ideal for the manufacture of security screens as it eliminates the risk of galvanic corrosion (dissimilar metal corrosion) and provides strength that other fixing methods can’t provide. It really is amazing technology. Take a look at the videos below and see the strength of the 3M™ VHB™ adhesive for yourself.

Q: Can intruders kick through SecureView or Xceed screens?

A: SecureView & Xceed security screens pass all the Australian Standards including the impact test when fitted with a triple lock & 5 pin cylinder. Just ask 8 times Australian karate champion, Michael Ettingshausen.

Q: Do SecureView & Xceed screens pass all the Australian Standards?

A: Yes, SecureView & Xceed’s effortless elegance is surpassed only by its enviable strength. The products are continually independently tested as a statement of our unwavering commitment to excellence. The Australian Standards stipulate a range of scientific tests that a security product must pass in order to remain in its class. SecureView & Xceed consistently surpasses these standards when fitted with a triple lock & 5 pin cylinder.

Q: What is involved with the different Australian Standards tests?

A: The tests are carried out in a specific order as follows.

Q: What is the warranty on SecureView screens?

A: SecureView is covered by an 11 year warranty. The details of this warranty and to register your warranty can be located by clicking the following link
SecureView Warranty

Q: What is the warranty on Xceed screens?

A: Xceed is covered by an 7 year warranty. The details of this warranty and to register your warranty can be located by clicking the following link
Xceed Warranty

Q: What is the warranty on Accessories?

A: All accessory items such as locks, handles, hinges, door closers, rollers etc are independently covered by warranties supplied by the relevant manufacturer or supplier, usually for a period of 1 year.

Q: What is the difference between Security and Safety?

A: Security doors are provided with triple locks and 5 pin cylinders to give you maximum protection and is required to meet all Australian Standards for security screens. Safety doors are provided with single locks and 5 disc cylinders to give you an economical yet superb barrier against intruders.

Q: What is the difference between a 5 Pin Cylinder and a 5 Disc Cylinder?

A: 5 Pin cylinders have 5 key pins, each pin has 10 potential pin heights. This gives the 5 pin cylinder 100000 key combinations. Take away any straight combinations (e.g. 33333) and easily picked combinations and there are approximately 78,000 key combinations. 5 Disc cylinders have 5 wafers, each wafer has 5 potential wafer heights. This gives the 5 disc cylinder 3125 key combinations. Take away any straight combinations and easily picked combinations and there are approximately ONLY 3,000 key combinations. In addition to the lower number of available key combinations, due to the uncomplicated design of the disc cylinder it is much simpler to pick. This is the reason why security doors must be fitted with 5 pin cylinders to meet all the Australian Standards for security screens.

Q: Western Red Cedar – Does the Sample Match the Product Perfectly?

A: No, it may have different grain, tone and shade from the sample, just as wood varies.

LIFESTYLE QUESTIONS

Q: Will SecureView screens on my windows block my light?

A: SecureView’s innovative weave design works to reduce glare and heat, without forfeiting your natural light.

Q: Will I be able to retain my view?

A: Despite their strength SecureView & Xceed security screens have an elegant translucence that allows you to showcase your views and bring a sense of the outdoor into your home.

Q: Which product has better visibility (easier to see through), SecureView or Xceed?

A: Both products have excellent visibility qualities and retain your views. In addition, they are more aesthetically pleasing and provide better views than traditional Diamond Grille. However, SecureView does have superior visibility qualities over Xceed including a higher vision angle.

Q: Will SecureView or Xceed inhibit my airflow?

A: Your SecureView & Xceed security screens will allow the breeze to flow through your home. SecureView or Xceed security on your doors and windows allows you to open your home with peace of mind, making it a clever investment for summer.

Q: Is SecureView & Xceed insect proof?

A: SecureView & Xceed keeps out all manner of insects, from mosquitoes to sandflies.

Q: How should I care for my SecureView & Xceed screens?

A: Maintaining your SecureView & Xceed security screens is simple. There is no need for harsh chemical cleaners, simply use a microfibre cleaning cloth to thoroughly wipe over during your regular cleaning regimen. You can order a SecureView cleaning mitt from us, which has been specifically designed to make cleaning your security screens as simple as possible.
Buy a Microfibre Cleaning Mitt

Q: Will SecureView & Xceed security screens lower my insurance premiums?

A: Yes! Insurers will provide a discount if you have security screens on your home. Some insurers will discount more than others. Some ask the question if you have keyed window locks or security screens, this is usually a minimum security requirement for some insurers.

Q: Are SecureView & Xceed screens pet proof?

A: Yes. Dogs and cats are unable to ruin the screens with their claws.

Q: Will SecureView & Xceed screens childproof my windows?

A: Yes, death from injury is one of the most common causes of death in children. Injury from a window fall is surprisingly common, and many of these result in serious injury for the young child, with thousands of children in Australia admitted to hospital each year for injuries from window falls. Falls from windows tends to be more common in summer, for young children as well as the elderly. Keeping windows open helps circulate air. Unfortunately, fly screens are not sufficient when the weight of a child is applied. Use SecureView or Xceed security screens on windows. These are a better alternative to ugly bars and grilles and, in addition to deterring intruders, they can minimise the risk of children falling from open windows. They keep insects out while allowing an unobstructed view. With security screens, you can keep windows open without worrying about your child getting out.

Q: What should I consider when purchasing a security door?

A: Your entry door is one of the most important security features in your house. Choosing the right door can deter burglars from one of the most obvious entryways into your house. To get started, read about these top four tips for choosing a secure entry door.

Q: What cost effective way can I secure my home?

A: Security doors and screens offer excellent value for money, giving you and your family a high level of security and deterrence at first instance. Security doors are multifunctional: they not only safeguard your house but present the additional option of keeping your heavy doors open during warm weather to let in the air. Like security doors, security window screens can be personally tailored to suit the aesthetic elements associated with your house. Keeping out pests and insects when windows are left open during the day to circulate air, security screens add an additional level of deterrence to your house. Usually made from durable materials such as stainless steel mesh and aluminium, security doors and windows provide peace of mind for any family residence. The best security doors and screens are elegant and minimalist in appearance, blending into your house and affording security without impeding the view outside the window, door, or outdoor spaces, letting you make the most of your view from the vantage points of your property.

ONLINESECURITYSCREENS.COM.AU QUESTIONS

Q: What are response times to inquires & how can I contact OnlineSecurityScreens.com.au?

A: If you go to our Contact Us tab at the top of the page it contains all of our contact information. We endeavour to respond to every inquire ASAP, but please allow up to one business day for a response from one of our professionally trained staff.

Q: Where in Australia does OnlineSecurityScreens.com.au deliver to?

A: We deliver nation wide to all locations on mainland Australia. This includes all major cities (Sydney, Canberra, Melbourne, Brisbane, Adelaide, Perth, Darwin) and regional areas. Please download the shipping chart for pricing in your area.

Q: How long will my security screens take once I have ordered them?

A: Your security screens will be manufactured within 10 business days and then delivery can take up to one week. Therefore, you can expect your new security screens at your front door anywhere from 10-15 business days from the date of you order.

Q: How do I know what colour my door or window frames are?

A: There are two ways to find out your current colour.

  1. Ask you builder
  2. Check your house plans

Q: How many colours are available?

A: OnlineSecurityScreens.com.au boasts a huge range of 34 classic colours including Western Red Cedar (Woodlook). OnlineSecurityScreens.com.au uses Interpon™ powdercoating which ensures SecureView & Xceed frames match the latest Australian colours including the popular Colorbond™ range. Applied to AS3715 – 2002 to deliver extended product durability.

Q: Does OnlineSecurityScreens.com.au have a Satisfaction Guarantee?

A: Yes, if you see a problem within 14 days of receiving your order and have provided accurate measurements and followed our product recommendations and limitations, we will repair your product, or remake it completely. This guarantee is only offered for faults or manufacturing errors and not for personal change of mind on product or colour selection.

Q: How will my privacy be protected if I enter information on this site?

A: Your personal information will not be shared with any other organisation or person outside of Online Security Screens. We do not keep records of your credit card information outside of the payment processing system. Your information is protected by Privacy legislation in Australia. If you have any questions about how your information is being used you can contact us at anytime.

Q: What is the return policy?

A: All security doors and screens manufactured by OnlineSecurityScreens.com.au are custom made products and can not be re-sold. Therefore, all orders are non returnable. However, if we have made a mistake during the manufacturing process we will rectify or replace any products.

Q: Can I cancel or change my order?

A: Orders can not be cancelled or changed. For efficiency OnlineSecurityScreens.com.au sends your order straight to the production line and the manufacturing of your order starts straight away. However, we will endeavor to help all customers change or cancel their order if at all possible, please contact us as soon as you can if you need to cancel or change your order.

Q: What if there is already an existing bolt recess in my door jamb for a hinged security door?

A: Measure to the centre of the existing bolt recess and add 39mm to this measurement and record on your Hinged Door – Measure Sheet under lock height.

Q: What tools will I require to install my new security door or screen?

A: OnlineSecurityScreens.com.au provides you with all the necessary fasteners, drivers, drill bits and spacers required to install your security doors and screens. You will require the following everyday tools.

  1. Metric tape measure (Good quality steel tape measure)
  2. Pencil
  3. Straight edge that is longer than your hinged door width
  4. Phillips Screwdriver #2
  5. Cordless Drill
  6. Rivet Gun
  7. Hammer
  8. Nail Punch
  9. 12mm Chisel or smaller
  10. Utility Knife
  11. Hacksaw (possibly)